Kee Digital Media
Kee Digital Media
Kee Digital Media

Website Support & Maintenance

Keep Your Website Running at Peak Performance

Protect your investment with proactive maintenance, security updates, and expert support that keeps your website fast, secure, and performing optimally.

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Comprehensive Website Care

Your website is a critical business asset that requires ongoing attention to remain secure, fast, and effective. Without regular maintenance, websites can become vulnerable to security threats, suffer from performance degradation, or fall behind evolving web standards and user expectations.

At Kee Digital Media, we provide comprehensive website support and maintenance services that give you peace of mind. From security patches and plugin updates to performance optimisation and content changes, we handle the technical details so you can focus on running your business.

Our flexible support packages range from basic monitoring and updates to comprehensive service level agreements with guaranteed response times for urgent issues.

Comprehensive Website Care

Protect your investment with proactive maintenance, security updates, and expert support that keeps your site performing optimally.

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Security & Updates

Regular updates to your CMS, plugins, and dependencies to patch vulnerabilities and maintain security best practices.

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Performance Monitoring

Continuous monitoring of site speed, uptime, and performance metrics with proactive optimisation to maintain peak performance.

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Backup & Recovery

Automated daily backups with secure off-site storage and tested recovery procedures to protect against data loss.

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Content Updates

Quick turnaround on content changes, image updates, and minor design tweaks to keep your website fresh and current.

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Technical Support

Expert troubleshooting and resolution of technical issues, with guaranteed response times based on your chosen support level.

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Bug Fixes

Swift identification and resolution of broken links, display issues, form problems, and other technical hiccups.

Stand out from the crowd

Discover our portfolio of distinctive, high-performing websites designed to captivate audiences and stand out from the competition.

2.1k

Event Counts in First Month

SHBEN

Launching a national healthcare network with strategic brand development and engaging web design.

Nominee

Qualitas Payroll

Transforming a Glasgow payroll firm’s digital presence with strategic web design and refined brand identity.

43%

Growth in sales

Jatra Naturals

Website redesign for Edinburgh’s natural beauty brand, increasing sales by 43%.

Pronamic Collections

Building credibility for a Glasgow debt management startup through strategic branding and web design.

The Golf Room Academy

Launching a golf coaching club’s online programme with strategic brand development.

Naturl Skin

Launching Naturl Skin’s debut product with brand and packaging design.

Solid State

Complete brand transformation for a UK accountancy firm targeting high-calibre clients.
See All Work

Flexible Support Options

Choose the support package that matches your needs, from basic monitoring to comprehensive SLAs with guaranteed response times.

Flexible Packages

Choose from basic support plans to comprehensive SLAs tailored to your website’s complexity and business criticality.

Proactive Maintenance

We don’t wait for problems to appear. Regular maintenance prevents issues before they impact your website or users.

Priority Response

Support packages include guaranteed response times, ensuring urgent issues receive immediate attention.

Monthly Reports

Transparent reporting on updates completed, issues resolved, performance metrics, and recommendations for improvement.

Dedicated Support Team

Work with the same support specialists who understand your website, business, and technical environment.

Discounted Development

Support clients receive preferential rates on additional development work and new feature implementation.

Why Choose Kee Digital for Website Support?

Backed by Kee Group’s 30+ professionals across digital, creative, and technical disciplines, we bring deep expertise with practical business experience. Our team has scaled ventures from startups to multi-million-pound operations.

Proactive Approach

We prevent problems before they occur through regular maintenance, monitoring, and proactive security measures.

Fast Response

When issues arise, our team responds quickly with expert troubleshooting and swift resolution.

Transparent Communication

Regular updates, clear reporting, and honest advice about what your website needs (and doesn’t need).

Investment Protection

Proper maintenance extends your website’s lifespan and protects the investment you’ve made in your online presence.

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Helping you Explore More transform your business

Bold ideas. Smarter strategies. Game-changing results. Let’s elevate your brand and unlock its full potential.

Marketing

Data-driven strategies that generate leads, drive sales, and deliver measurable ROI.

Web

Beautiful, high-performing websites that captivate visitors and drive conversions.

Creative

Strategic creativity that captures attention, communicates clearly, and sets your brand apart.

Frequently Asked Questions

Got questions before getting in touch? Here’s everything you need to know.

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What does website maintenance include?

Comprehensive maintenance includes CMS and plugin updates, security patches, regular backups, uptime monitoring, performance optimisation, broken link fixes, malware scanning, and minor content updates. Our packages ensure your website remains secure, fast, and functioning properly. We provide monthly reports detailing all updates and maintenance performed.

How often should I update my website?

Security and plugin updates should happen monthly (or immediately for critical security patches). Content updates depend on your business but should happen at least quarterly to maintain relevance. Design refreshes typically occur every 2-3 years to stay current with trends and technology. Regular maintenance prevents issues and keeps your site performing optimally.

What happens if my website goes down?

With our support packages, we monitor your site 24/7 and receive immediate alerts if it goes down. We investigate and resolve issues quickly, typically within 1-4 hours depending on your support level. Without support, downtime can go unnoticed for hours or days, costing you traffic, leads, and revenue. Our proactive monitoring prevents most issues before they impact visitors.

Do I own my website?

Yes, absolutely. You own your website, content, and domain name. We never hold your site hostage. Our support agreements are month-to-month or annual contracts that you can cancel with appropriate notice. If you choose to end our relationship, we provide all necessary files, databases, and documentation to migrate elsewhere.

Can you fix issues on a website you didn't build?

Yes. We regularly provide support for websites built by other agencies or developers. We’ll audit your existing site to understand its structure and any issues, then provide ongoing maintenance, security, and support. If the previous build quality is poor, we’ll be honest about whether fixes or a rebuild make more business sense.

How quickly can you respond to urgent issues?

Response times depend on your support package. Priority support receives response within 2 hours for critical issues. Standard support responds within 1 business day. Emergency support available 24/7 for critical sites. We define issue severity levels and guarantee response times in our SLAs. Most issues are resolved same-day or within 24-48 hours.

What if my website gets hacked?

Our support packages include security monitoring and immediate response if your site is compromised. We’ll identify the vulnerability, clean infected files, restore from secure backups if necessary, implement security patches, and strengthen defences against future attacks. Prevention through regular updates and security measures is far better than cleanup, which is why proactive maintenance is essential.

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